FAQ Overview

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Author: Andrew Kostiris
Last update: 2019-01-25 15:22


Anything to do with E-mails

Email - How do I create a POP Account in Windows 10 mail?

The following steps will assist you in setting up your e-mail account in Windows Mail for Windows 10:

  1. Open Mail.
    If this is the first time that you have opened Mail then will the first thing that you will see is a welcome message; click Get started to continue.
    If you have set an account up previously, click on the Settings icon mail 10 at the bottom left-hand side of the window.
    The Settings menu will open on the right-hand side.
    Click on Accounts.
  2. You will now be prompted to set up an e-mail account.
    Click on the Add account button.
  3. From the Choose an account box, select Advanced set-up, followed by Internet email.
  4. You will be prompted to enter the following information:
    Account name: This is a description of the account.
    Your name: Enter your first and last name. This is the name that will appear in the From field of messages you send.
    Incoming email server: mail.yourdomain (e.g.: mail.example.com)
    Account type: Select POP3 from the drop-down menu.
    Username: Enter your entire email address using lowercase characters (e.g.: mail@example.com).
    Password: Enter the password for your e-mail account.
    Outgoing (SMTP) email server: mail.yourdomain (e.g.: mail.example.com)
    Outgoing server requires authentication: This box must be ticked.
    Use the same username and password for sending email: This box must be ticked.
    Require SSL for incoming email: This box must be unticked.\r\n Require SSL for outoing email: This box must be unticked.
  5. Once you have entered the information above, click on the Sign-in button.
  6. Windows Mail will check your settings.
    Once they have been verified, click on the Done button.

 

 

Don't have an email address or hosting account yet?
You can sign up for your very own domain name, email and website hosting with us by clicking here.

See our video tutorials, click here.

Author: Andrew Kostiris
Last update: 2019-07-05 15:22


Email - How do I delete an email account in my client area? - (Use these instructions only if you have cPanel)

1. Log in to your Client Area - Click Here.

2. Click on the "Services" box link or the "Services" dropdown button and select "My Services".

3. Find the hosting package for the e-mail password that you need to change and click on the "Active Link".

4. Scroll down to the "Email Accounts" link and click on it.

5. Click on the "Delete" icon. 

See our video tutorials, click here.

Author: Andrew Kostiris
Last update: 2019-09-07 20:33


Email - How do I create an email account in my client area? - (Use these instructions only if you have cPanel)

1. Log in to your Client Area - Click Here.

2. Click on the "Services" box link or the "Services" dropdown button and select "My Services".

3. Find the hosting package for the e-mail password that you need to change and click on the "Active Link".

4. Scroll down to the "Email Accounts" link and click on it.

5. Click on the "Create Email Account" button.

6. Enter your required email (1), then generate a password (2). Set it to unlimited quota (3) which is standard (Unless you want a limit on your email boxes). Then click on Create (4). Your email has now been created. (Please make a copy of the password generated)

See our video tutorials, click here.

Author: Andrew Kostiris
Last update: 2019-09-07 20:36


Email - POP and IMAP Settings

These are the settings required for setting up a "POP" and "IMAP" email account.


Best uses for POP Accounts:

  • When disk usage on the server needs to be used sparingly.
  • When emails can be backed up locally on the device(s) and server backups are not as important.
  • When synchronization of folders from the device to the server and with other devices is not a requirement.

POP account settings.

1. In the User Name box, enter your entire email address using lowercase characters (e.g.: mail@example.com).

2. In the Password Box, enter your password. Make sure the check box next to Remember password is selected.

3.Incoming mail server and Outgoing mail server (SMTP) setting is mail.yourdomain (e.g.: mail.example.com).

4. Outgoing server - Tick the the box labelled My outgoing server (SMTP) requires authentication.

5. Incoming server (POP3) port number is 110

6. Outgoing server (SMTP) port number is 587


Best uses for IMAP Accounts:

  • When you want to synchronise / mirror image your account emails and folders with the server and with other devices.
  • When the increased disk usage that this configuration will consume on the hosting server is not as much of a concern.

IMAP settings.

1. In the User Name box, enter your entire email address using lowercase characters (e.g.: mail@example.com).

2. In the Password Box, enter your password. Make sure the check box next to Remember password is selected.

3.Incoming mail server and Outgoing mail server (SMTP) setting is mail.yourdomain (e.g.: mail.example.com).

4. Outgoing server - Tick the the box labelled My outgoing server (SMTP) requires authentication.

5. Incoming server (POP3) port number is 143

6. Outgoing server (SMTP) port number is 587


Get email hosting: https://www.sadomain.co.za/email-hosting-south-africa.php

Author: Andrew Kostiris
Last update: 2019-07-05 14:39


Email - How do I create an email account in my client area?

1. Log in to your Client Area - Click Here.

2. Click on the "Services" drop down link and then click on "My Services"

3. Find the hosting package to add e-mails to and click on the "Active" link.

4. Scroll down to the "Product Tools" and click on Emails.

5. Click on "Add Email" button.

6. Enter your required email, then enter a password and confirm password.  To set the email to unlimited quota leave the "Quota" box blank which is the size of your allocated disc space (this is standard), unless you want a limit on your email boxes, then you can add an amount in as per the image below. Then click on "Create Email Account". Your email has now been created. (Please make a copy of the password for future reference)

To get an e-mail only hosting package click here.

Author: Andrew Kostiris
Last update: 2019-09-19 09:43


Email - How do I create an email auto responder?

1. Log in to your Client Area - Click Here.

2. Click on the "Services" drop down link and then click on "My Services"

3. Find the hosting package to add email auto responder to and click on the "Active" link.

4. Scroll down down the page till you find the images below. Check to see which layout applies to you. Click on "Emails" in layer 1 OR click on "Autoresponders" in layer 2.

Is this your layout 1   Is this your layout 2

 

5. Check to see which layout applies to you. Click on "Auto Responder" in layer 1 OR click on "Add Autoresponder" in layer 2.

Is this your layout 1   Is this your layout 2

 

6. Check to see which layout applies to you and fill in the details to create the Auto Responder.

Is this your layout 1   Is this your layout 2

 

To view all our hosting package click here.

Author: Andrew Kostiris
Last update: 2019-09-08 16:59


Email - How do I change my email password in my client area?

1. Log in to your Client Area - Click Here.

2. Click on the "Services" drop down link and then click on "My Services"

3. Find the hosting package to change the email password on and click on the "Active" link.

4. Scroll down down the page till you find the images below. Check to see which layout applies to you. Click on "Emails" in layer 1 OR click on "Email Accounts" in layer 2.

Is this your layout 1   Is this your layout 2

 

5. Check to see which layout applies to you. Click on the "Pencil" in layer 1 OR click on the "Lock" in layer 2.

Is this your layout 1   Is this your layout 2

 

6. Check to see which layout applies to you and fill in or generate the new password.

Is this your layout 1   Is this your layout 2

 

To view all our hosting package click here.

Author: Andrew Kostiris
Last update: 2019-09-08 16:55


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This entry is in revision and can not be displayed.

Author: Andrew Kostiris
Last update: 2019-09-18 00:03


Anything to do with Hosting Packages

How do I upgrade/downgrade my Hosting Package?

1. Log in to your Client Area - Click Here.

2. Click on the "Services" box link or the "Services" dropdown button and select "My Services".

3. Find the hosting package that you need to upgrade/downgrade and click on the "Active Link".

4. Scroll down on the left hand side navigation bar till you find "Upgrade/Downgrade product" and click on it.

5. Find the hosting package you would like to upgrade to and click on the "Choose Product" button. 

6. This will take you to the shopping cart where your "Upgrade/Downgrade" order will be placed.

See our video tutorials, click here.

Author: Andrew Kostiris
Last update: 2019-02-21 16:16


How do I increase my Bandwidth or Disc Space?

1. Log in to your Client Area - Click Here.

2. Click on the "Services" box link or the "Services" dropdown button and select "My Services".

3. Find the hosting package that you need to increase the bandwidth/disc space for and click on the "Active Link".

4. Scroll down on the left hand side navigation bar till you find "Upgrade/Downgrade product" and click on it.

5. Choose a hosting package greater than your current hosting package and click "Choose Product" button. 

6. This will increase the bandwidth/disc space for your hosting package.

See our video tutorials, click here.

Author: Andrew Kostiris
Last update: 2019-02-21 16:16


How do I add a hosting package to my domain name?

If you have a domain parking service on your domain then please go to "How do I upgrade/downgrade my Hosting Package".  These instructions only apply if you have no services active on your domain name.

1. Log in to your Client Area - Click Here.

2. Scroll down the page till you find the "Order New Services" link or click on the "Services" dropdown link and select "Order New Services".

3. Select "Website Hosting and Emails" or "Email Only Packages".

4. Choose a hosting package and click on the "Order Now" button.

5. Select "I will use my existing domain or update my nameservers" and enter your domain name to add the hosting to and proceed to checkout. 

See our video tutorials, click here.

Author: Andrew Kostiris
Last update: 2019-07-05 15:30


Email - How do I upgrade/downgrade my hosting package in my client area (sadPanel)?

1. Log in to your Client Area - Click Here.

2. Click on the "Services" drop down link and then click on "My Services"

3. Find the hosting package to upgrade or downgrade to and click on the "Active" link.

4. Scroll down to the "Upgrade/Downgrade Product" and click on it.

5. Choose the product you would like to upgrade or downgrade to.

View all our hosting packages click here.

Author: Andrew Kostiris
Last update: 2019-09-01 19:04


How to use the one page website publisher via the Client Area (sadPanel)?

This entry is in revision and can not be displayed.

Author: Andrew Kostiris
Last update: 2019-09-07 17:39


Anything to do with cPanel

Email - How do I change my email password in cPanel?

1. Log in to your Client Area - Click Here.

2. Click on the "Services" box link or the "Services" dropdown button and select "My Services".

3. Find the hosting package for the e-mail password that you need to change and click on the "Active Link".

4. Scroll down on the left hand side navigation bar till you find "cPanel" and click on it.

5. Click on the "Email Accounts" link in the Email box. 

6. Click on "Password and Authentication".

7. Click on "Generate" and a new password will be created. Copy the password and paste it in the "password (Again)" box. (Remember to save the password in a text file for future purposes)

8. Your new password has now been set tup.

See our video tutorials, click here.

Author: Andrew Kostiris
Last update: 2019-09-07 20:31


Email - How do I delete an email account in cPanel?

1. Log in to your Client Area - Click Here.

2. Click on the "Services" box link or the "Services" dropdown button and select "My Services".

3. Find the hosting package for the e-mail password that you need to change and click on the "Active Link".

4. Scroll down on the left hand side navigation bar till you find "cPanel" and click on it.

5. Click on the "Email Accounts" link in the Email box. 

6. Click on the "Delete" icon.

See our video tutorials, click here.

Author: Andrew Kostiris
Last update: 2019-09-07 20:34


How do I access cPanel through my client area?

1. Log in to your Client Area - Click Here.

2. Click on the "Services" box link or the "Services" dropdown button and select "My Services".

3. Find the hosting package that you require cPanel access to and click on the "Active" link.

4. Scroll down towards the bottom of the page and click on  either "cPanel" links.

See our video tutorials, click here.

Author: Andrew Kostiris
Last update: 2019-02-21 16:18


Anything to do with Kopage

How do I access Kopage through cPanel?

1. Log in to your Client Area - Click Here.

2. Click on the "Services" box link or the "Services" dropdown button and select "My Services".

3. Find the hosting package that you require Kopage access to and click on the "Active" link.

4. Scroll down towards the bottom of the page and click on  either "cPanel" links.

5. Once you are in cPanel click on the the "Website Builder" link, this will give you access to Kopage.

See our video tutorials, click here.

Author: Andrew Kostiris
Last update: 2019-09-07 16:00


How do I install Kopage through cPanel?

This entry is in revision and can not be displayed.

Author: Andrew Kostiris
Last update: 2019-10-17 23:02


How do I install Kopage sitebuilder in my client area?

This entry is in revision and can not be displayed.

Author: Andrew Kostiris
Last update: 2019-09-20 15:06


How do I add a map to my website?

If you would like to add a map to your website to make it easier for clients to locate your premises, then you can do so using Google Maps.
You can create a map using the following steps:
1. Click on the Magic Button and select Settings.
2. Click on the Manage Modules button at the bottom of the Update Settings menu.
3. In the Manage a Module menu, select Map.
4. In Map menu, enter your physical address and click on the Show button. This will update the map to show your location.
5. Under the Optional Settings menu, you can do the following:

  • Manually enter your GPS coordinates.
  • Configure the zoom level of the map.
  • Change the size of the map.

Note: Setting the width of the map to zero means that it will stretch to the entire width of your website. It is recommended that you set the map width to the same (or similar) value to the height.
6. Once you have finished configuring the map, click on the Save changes button.

The next step is to place the map on your website:
1. Select the page that you wish to add your map to.
2. Click on the Magic Button and select Content. This will open the Add new content or app here menu.
3. Select the Apps tab.
4. Click on Location Map.
Your new map will be inserted into the page.

To get a Kopage Website Builder hosting package click here.

Author: Andrew Kostiris
Last update: 2019-09-07 17:08


How to create a gallery on my website?

A popular feature in websites is the use of image galleries and the gallery module in Kopage is designed to simplify this process.

To create a gallery, you will need to do the following:

1. Click on the Magic Button and select Settings.
2. At the bottom of the Update Settings menu, click on Manage Modules.
3. When the Manage Modules menu opens, click on the Gallery button. This will open the Gallery menu.
4. To create a new gallery, select on Add new gallery; enter a name for your gallery and then click on the Add new gallery button.
5. You will be prompted to upload your first image. Locate the folder on your computer which contains the images for your gallery and select one to be uploaded. Once the image has been uploaded a thumbnail image will appear within the gallery.
6. To upload another image, click on the My Computer link in the Gallery menu and select the next image.
7. Once you have finished creating your new gallery, click on the arrow at the top right-hand side of the Gallery menu.
8. From the Update Settings menu, click on the Save Changes button (the blue button containing the white tick).

Now that you have created a gallery, the next step is to add it to your website.

To add the gallery, do the following:

1. Open the page on which the gallery should be displayed.
2. Click on the Magic Button and select Content. This will open the Add new content or app here menu.
3. Select the Apps tab.
4. Click on More Options, beneath the Photo Gallery button.
5. Pick one of the available gallery effects and then click on your new gallery. This will add the gallery to your page.

If you prefer to use another gallery effect, then you will first need to remove the content block which contains the gallery and then add the gallery to the page again.

Note: If you have created multiple galleries and would like to list all within a single content block, then follow steps 1 to 3 and, instead of selecting More Options, simply click on the Photo Gallery button.

To get a Kopage Website Builder hosting package click here.

Author: Andrew Kostiris
Last update: 2019-09-07 17:08


How to create a custom form on my website?

You can use the Form Builder in the Kopage website builder to create a custom form.
You can create a custom form by doing the following:
1. Click on the Magic Button and select Settings
2. Click on the Manage Modules button (at the bottom left-hand side of the window).
3. Select Form Builder from the Manage a Module menu.
4. In the Form Builder menu, select Add a New Form:

To add fields to the new form, select and drag on of the options on the right-hand side of the Form Buildermenu into the form.

  • You can edit each field by highlighting it and clicking on the pencil icon which appears.
  • To delete a field, highlight it and click on the red trashcan icon.
  • Clicking on the Form Properties option will allow you to give the form a name (this makes it easier to find the form later). You can also specify the e-mail address to which the form will be sent when a visitor fills it out.

5. To save the new form, click on the Save Form button at the bottom of the Form Builder Menu.

The next step is to add the new form to your site:
1. Select the page you wish to use.
2. Click on the Magic Button and select Content.
3. In the Add new content or app here section, select the Apps tab.
4. Click on Form Builder and select the form which you created.
Your new form will be added to the page.

To get a Kopage Website Builder hosting package click here.

Author: Andrew Kostiris
Last update: 2019-09-07 17:15


How do I access my Kopage sitebuilder?

1. Insert your website address/admin in you browser.

2. Log in with the FTP username and password that was sent to you when your hosting package was created OR use the "Pin Code" login.

Kopage Site Builder Tour & Video: click here.

Author: Andrew Kostiris
Last update: 2019-09-20 15:21


How to hide a page (So it does not show)?

1. Click on  the "Settings" link.

2. Click on  the "Subpages Order" link.

3. Click on  the "Show/Hide" eye button. You can either hide a page or show the page.

See more on Kopage, click here.

Author: Andrew Kostiris
Last update: 2019-10-14 22:37


How do I install the Kopage Website Builder?

1. Log in to your Client Area - Click Here.

2. Click on the "Services" drop down link and then click on "My Services"

3. Find the hosting package to add the Kopage Website Builder to and click on the "Active" link.

4. Scroll down down the page till you find the images below. Check to see which layout applies to you. Click on "Kopage Builder" in layout 1 OR click on "cPanel" in layout 2.

Is this your layout 1   Is this your layout 2

 

5. Check to see which layout applies to you. Choose your template and Click on the "Continue" button in layout 1 OR click on the "Website Builder" in layout 2.

Is this your layout 1   Is this your layout 2

 

6. Check to see which layout applies to you. Select your domain from the dropdown box and Click on the "Continue" button in layout 1 OR click on the "Demo" button in layout 2.

Is this your layout 1   Is this your layout 2

 

 7. Check to see which layout applies to you. Enter your email and leave the check mark on and Click on the "Continue" button in layout 1 OR click on the "Continue" button in layout 2.

Is this your layout 1   Is this your layout 2

 

Your template will now be installed and you will receive an email with your login details for editing the website.

To view all our hosting package click here.

Author: Andrew Kostiris
Last update: 2019-10-17 23:00


Anything to do with Domain Names

How do I update my WHOIS information for my Domains?

When you register a domain, your contact information is stored by the domain registry. As time passes, your telephone number or contact e-mail address may change. When this happens, it is highly recommended that you update the contact information stored by the registry.

 1. In the address bar in your browser of choice type in www.sadomain.co.za and press Enter.

2. Once the website has opened click on either Login's.

3. Enter your email address and password that you registered with and click on the "Login" button.

4. If you have forgotten your password, click on the "Forgot Password" button.

5. Click on the "Domains" link.

6. Click on the "Active" link of the domain you would like to update.

7. Scroll down to the bottom of the page and click on the "Update the WHOIS contact information for your domain" link.

8. On the Contact Information page you will have the options: Use existing account contact OR Specify custom information. 

9. If you have updated the contact details for the Client Area and wish to use the same information for your domain, then select Use existing account contact.

10. Should you prefer to enter specific contact details for the domain instead, then choose Specify custom information.

Don't have a domain name yet?
Not a problem, register your personalised domain name here and check out the hosting options available here.

Watch a video on how to login to your client area.

Author: Andrew Kostiris
Last update: 2019-02-21 16:19


Email - How do I add DMARC to my DNS (Google / Gmail fix)?

What is DMARC and how does it work?

Domain-based Message Authentication, Reporting and Conformance (DMARC) is a validation system for email that is used to detect and prevent email spoofing.

DMARC ensures that legitimate email is properly authenticated with previously established DKIM and SPF standards. By doing this it will block fraudulent activity appearing to come from domains under the organization’s control, whether they are active sending domains or not.

 Why do I need to make use of DMARC?

Google recently made changes pertaining to their criteria for accepting emails requiring that a DMARC record exists in the DNS of the sender's domain.  When a DMARC record doesn't exist, the email will be rejected with the following error message:

SMTP error from remote mail server after end of data:
    550-5.7.1 This message does not have authentication information or fails to pass
    550-5.7.1 authentication checks. To best protect our users from spam, the
    550-5.7.1 message has been blocked. Please visit
    550-5.7.1  https://support.google.com/mail/answer/81126#authentication for more
    550 5.7.1 information. v7si1234239wrr.338 - gsmtp
How do I Set DMARC?

1. Generate a DMARC TXT Record for your domain. 

The following example will illustrate how a DMARC record can look, and the different fields that are available:
DMARC Example

v=DMARC1; p=reject; rua=mailto:youremail@exampleaddress.co.za

Change the “mailto:youremail@exampleaddress.co.za” address to the email address that reports should be sent to.


Field Setting
Name _dmarc
TTL 14400
Type TXT
TXT Data This field will determine how remote servers will process any of your domain’s emails that don’t pass SPF/DKIM validation. The following options are available:
None: “v=DMARC1; p=none; sp=none; rf=afrf; pct=100; ri=86400”
Reject: “v=DMARC1; p=reject; sp=none; rf=afrf; pct=100; ri=86400”
Quarantine: “v=DMARC1; p=quarantine; sp=none; rf=afrf; pct=100; ri=86400”By adding an email address, you can get email reports when DMARC validations fail:None: “v=DMARC1; p=none; sp=none; ruf=mailto:youremail@exampleaddress.co.za; rf=afrf; pct=100; ri=86400″
Reject: “v=DMARC1; p=reject; sp=none; rf=afrf; pct=100; ruf=mailto:youremail@exampleaddress.co.za; ri=86400″
Quarantine: “v=DMARC1; p=quarantine; sp=none; ruf=mailto:youremail@exampleaddress.co.za; rf=afrf; pct=100; ri=86400″

Many websites offers a DMARC wizard that only require you to specify your domain name, contact email address and your DMARC policy.

You can perform a Google.com search for "
dmarc wizard" or visit any of the following websites:
https://www.unlocktheinbox.com/dmarcwizard/
https://mxtoolbox.com/DMARCRecordGenerator.aspx
https://dmarcian.com/dmarc-record-wizard/
Once you've created your DMARC Record, copy it for later use.

2.  Log in to your Client Area - Click Here.

3.  Click on the Domains dropdown menu and click on My Domains.



 4. Locate the domain that requires DMARC setup and click on the Active link that is next to it.

 5.  Click on the "Manage DNS" link that is located in the Manage menu on the left of the page

 6. In DNS Manager, click on "Add Record"

 7.  Create a new DNS record with the following details:
Name : "_dmarc"
Type : TXT
TTL : 3600
RDATA : "<insert your own DMARC Records here>"

Click on "Add Record" to complete the process.



8. If you correctly added the DNS record, then it should appear in the list of DNS records:


Click on "Save Changes"

 Kindly note that DNS record change require several hours to propagate and typically take up to 12 hours to reflect.

See our video tutorials, click here.

Author: Andrew Kostiris
Last update: 2019-09-07 20:35


New Client - How do I register my domain name?

1. Enter your domain name on our home page - https://www.sadomain.co.za/

2. Click on "I'm not a robot" and then click on the "Search" button.

3. The resultant search will show if the domain is available, taken or a premium domain.

4. If you are happy with this click on the "Add to Cart" button.

5. Then click on the "Checkout" button.

6. If you need a hosting plan click on [No Hosting] or select the type of hosting from the left hand menu bar.

7. Ignore step 6 if you do not need a hosting package. Leave the namservers as is or add you own nameservers and click on the "Continue" button.

8. You will be directed to the Review & Checkout page (Check that your details are correct and click on the "Checkout" button)

9. On the Checkout page enter your details and method of payment and then click on the "Complete Order" button.

10. Your account will be setup and a pro forma invoice will be sent to you. If you have paid by credit card the domain registration will take place automatically.

11. Once we have received the payment we will register the domain name.

NB. All domain renewal invoices will be sent out 3 months in advance allowing enough time for the renewal of the domain name.

View all our domain prices: https://www.sadomain.co.za/domain-registration.php

Author: Andrew Kostiris
Last update: 2019-02-21 16:19


Existing Client - How do I register another domain name?

1. Login to your client area - https://www.sadomain.co.za/clientarea.php

2. Click on the "Domains" dropdown link and then click on "Register a New Domain".

3. Enter your domain name and click on the "Search" button.

4. The resultant search will show if the domain is available, taken or a premium domain.

5. If you are happy with this click on the "Add to Cart" button.

6. Then click on the "Checkout" button.

7. If you need a hosting plan click on [No Hosting] or select the type of hosting from the left hand menu bar.

8. Ignore step 7 if you do not need a hosting package. Leave the namservers as is or add you own nameservers and click on the " Continue" button.

9. You will be directed to the Review & Checkout page (Check that your details are correct and click on the "Checkout" button)

10. If you have paid by credit card the domain registration will take place automatically.

11. Once we have received the payment we will register the domain name.

NB. All domain renewal invoices will be sent out 3 months in advance allowing enough time for the renewal of the domain name.

View all our domain prices: https://www.sadomain.co.za/domain-registration.php

Author: Andrew Kostiris
Last update: 2019-02-21 16:19


How do I add or modify DNS records?

1.  Log in to your Client Area - Click Here.

2.  Click on the "Domains" dropdown menu and click on "My Domains".



 3. Locate the "domain" that requires DNS changes and click on the "Active" link that is next to it.

4.  Click on the "Manage DNS" link that is located in the Manage menu on the left of the page

 5. In "DNS Manager" you can edit an exiting record by editing the RDATA field or click on Add Record to add a new one.



When adding a new DNS record:
- Enter the name of the record in the Name field.
- Select the type of record from the Type dropdown list.
- Enter the TTL (Time to Live) value in the TTL field.
- Depending on the type of DNS record, enter the required CNAME / IP Address / TXT record in the RDATA field.
- Click on "Add Record".

6. Click on "Save Changes" when done editing / adding DNS records.



 Kindly note that DNS record change require several hours to propagate and typically take up to 12 hours to reflect.

See our video tutorials, click here.

Author: Niel Kotze
Last update: 2019-09-07 17:31


EMail - How to setup DMARC and what it is?

How To Setup DMARC

Domain-based Message Authentication, Reporting and Conformance (DMARC) is a validation system for email that is used to detect and prevent email spoofing.


What Is DMARC?

DMARC ensures that legitimate email is properly authenticated with previously established DKIM and SPF standards. By doing this it will block fraudulent activity appearing to come from domains under the organization’s control, whether they are active sending domains or not.


How To Set DMARC?

To set a DMARC record you’ll need to add a TXT record to your DNS zone. In cPanel, you can create/edit DNS records by using the Zone Editor. Alternatively, you can add DNS records through your client area on our website by using the Manage Domains menu to get to the DNS Zone interface. The following example will illustrate how a DMARC record can look, and the different fields that are available. (Links to online DMARC record generators listed at the bottom)

DMARC Example

v=DMARC1; p=reject; rua=mailto:youremail@exampleaddress.co.za

Change the “mailto:youremail@exampleaddress.co.za” address to the email address that reports should be sent to.


Field Setting
Name _dmarc
TTL 14400
Type TXT
TXT Data This field will determine how remote servers will process any of your domain’s emails that don’t pass SPF/DKIM validation. The following options are available:
None: “v=DMARC1; p=none; sp=none; rf=afrf; pct=100; ri=86400”
Reject: “v=DMARC1; p=reject; sp=none; rf=afrf; pct=100; ri=86400”
Quarantine: “v=DMARC1; p=quarantine; sp=none; rf=afrf; pct=100; ri=86400”By adding an email address, you can get email reports when DMARC validations fail:None: “v=DMARC1; p=none; sp=none; ruf=mailto:youremail@exampleaddress.co.za; rf=afrf; pct=100; ri=86400″
Reject: “v=DMARC1; p=reject; sp=none; rf=afrf; pct=100; ruf=mailto:youremail@exampleaddress.co.za; ri=86400″
Quarantine: “v=DMARC1; p=quarantine; sp=none; ruf=mailto:youremail@exampleaddress.co.za; rf=afrf; pct=100; ri=86400″

Looking for a DMARC record generator?

Here are a couple of links to online DMARC record generators that can be used to create the TXT record that can then be copied and pasted into the DNS Zone editor.
1. https://www.kitterman.com/dmarc/assistant.html
2. https://www.unlocktheinbox.com/dmarcwizard/

 

Register with SA Domain now for your very own personalised email

Author: Andrew Kostiris
Last update: 2019-09-18 11:37


Domain - How do I create a URL forwarding in my client area?

This entry is in revision and can not be displayed.

Author: Andrew Kostiris
Last update: 2019-09-07 17:24


Client Area Management

How do I change my contact details via the Client Area?

 1. In the address bar in your browser of choice type in www.sadomain.co.za and press Enter.

2. Once the website has opened click on "Client Area" and then click on "Login".

3. Enter your email address and password that you registered with and click on the "Login" button.

4. If you have forgotten your password, click on the "Forgot Password" button and enter your email address that you used when signing up.

5. Once you have logged in to your client area click on the "Update" button to edit your contact details.

Watch a video on how to login to your client area.

Author: Andreew Kostiris
Last update: 2019-09-07 19:52


How do I log into the client area?

 1. In the address bar in your browser of choice type in www.sadomain.co.za and press Enter.

2. Once the website has opened click on "Client Area" and then click on "Login".

3. Enter your email address and password that you registered with and click on the "Login" button.

4. If you have forgotten your password, click on the "Forgot Password" button.

Watch a video on how to login to your client area.

Register with SA Domain now!

 

Author: Andrew Kostiris
Last update: 2019-09-07 19:52


How do I add another contact via the Client Area?

 1. In the address bar in your browser of choice type in www.sadomain.co.za and press Enter.

2. Once the website has opened click on "Client Area" and then click on "Login".

3. Enter your email address and password that you registered with and click on the "Login" button.

4. If you have forgotten your password, click on the "Forgot Password" button and enter your email address that you used when signing up.

5. Once you have logged in to your client area, add a new contact by clicking on the "New Contact" button on the left hand side navigation panel.

Author: Andrew Kostiris
Last update: 2019-09-07 19:51


How do I view my credit in the Client Area?

 1. In the address bar in your browser of choice type in www.sadomain.co.za and press Enter.

2. Once the website has opened click on "Client Area" and then click on "Login".

3. Enter your email address and password that you registered with and click on the "Login" button.

4. If you have forgotten your password, click on the "Forgot Password" button and enter your email address that you used when signing up.

5. Once you have logged in to your client area, your available credit will show on the left hand navigation panel.

Author: Andreew Kostiris
Last update: 2019-09-07 19:51


How do I order new services in the client area?

 1. In the address bar in your browser of choice type in www.sadomain.co.za and press Enter.

2. Once the website has opened click on "Client Area" and then click on "Login".

3. Enter your email address and password that you registered with and click on the "Login" button.

4. Click on the services Services dropdown then click on the "Order New Services" button.

5. All the services and addons will show up in the laft hand navigation panel.

Watch a video on how to login to your client area.

Register with SA Domain now!

 

Author: Andrew Kostiris
Last update: 2019-09-07 19:51


How do I view and pay invoices in my client area?

1. Log in to your Client Area - Click Here.

2. Click on the "Billing" drop down link and then click on "My Invoices"

3. Here you will find your invoice history.  Click on the "Unpaid" link to go to your invoice.

4. Select payment Method and click on the "Pay Now". If you are paying by debit order or EFT then you do not have to click on the  "Pay Now" button. 




Author: Andrew Kostiris
Last update: 2019-09-18 12:09


LTE - How do I view my usage in my client area?

1. Log in to your Client Area - Click Here.

2. Click on the "Services" drop down link and then click on "My Services"

3. Find the LTE product to check the usage on and click on the "Active" link.

4. Scroll down the page till you see the graph.

To get a Cell C - Fixed LTE package click here.

Author: Andrew Kostiris
Last update: 2019-07-08 18:09


LTE - How to get a Top-Up in my client area?

1. Log in to your Client Area - Click Here.

2. Click on the "Services" drop down link and then click on "My Services"

3. Find the LTE product to check the usage on and click on the "Active" link.

4. Scroll down the page till you see the graph then click on "Purchase a TopUp".

5. Select from any of the topup packages and click on the "Order Now" link. 

To get a Cell C - Fixed LTE package click here.

Author: Andrew Kostiris
Last update: 2019-07-08 18:09


LTE - How to upgrade / downgrade LTE in my client area?

1. Log in to your Client Area - Click Here.

2. Click on the "Services" drop down link and then click on "My Services"

3. Find the LTE product to check the usage on and click on the "Active" link.

4. Scroll down the page then click on "Upgrade/Downgrade Product".

5. Select from any of the topup packages and click on the "Choose Product" link.